FAQs

1.How to use the product upon receiving?

There is approx. 25%-60% power when you receive the product. It is recommended to fully charge the product before using. The product can be fully charged within 2 hours. Please use original charger, solar panel, car-mounted cable and company’s other products.

2.What kind of battery does this product use? How long is the battery service life?

This product is equipped with ternary lithium battery. We calculate the service life thereof by times. It can still keep approx. 80% of effective capacity after 800-time cycle use.

3.What kinds of devices can be connected to the interfaces of the product?

There are 10 DC output ports for connecting the mobile phone, unmanned aerial vehicle, computer and other devices. The 2 AC output ports for the charging gun version with rated power 2200W and peak power 4400W can supply power to most of household appliances. Before using, you shall confirm that the power of the appliance is lower than the rated power of the product.

4.How to know the running time of the product?

The product has a display screen and a variety of functions, where in the endurance time under current stable use can be calculated and displayed.

5.Can the product charge while discharging?

The product can be used while charging where  in the power source is obtained from commercial power.

6.How to store the product?

When storing in short term, charge the product to approx. 50% and place it into the dry and ventilated environment. When storing in long term, it is recommended to carry out a cycle of charging and discharging in no more than 3 months so that the battery power can be kept about 60% and the service life of the product can be prolonged.

7.How long is the warranty period?

The warranty period is two years since you purchase. If there is a quality problem caused by non-human factors during the warranty period, you can send it back for maintenance.

8.Notes for charging and discharging:

(1) After charging the product for a long time, leave it for about 2 hours and then use the AC output function.
(2) After discharging the product for a long time, leave it for about 2 hours and then charge it.

9.Other instructions for this product:

This product is not water proof and can not be taken on the plane. Only professional personnel of the company can disassemble the product for maintenance.