Warranty, Return and Refund Policy

Warranty Period

Ejerry Aust warrants that the product will be free from defect in workmanship and material to the original consumer purchaser. The warranty period starts on the date of purchase by the original consumer purchaser,

For the product of portable Ejerry unit the warranty period of 24 months
For the product of solar panel and accessories as cable, charger etc, 24 months which is also provided for the warranty service.

Warranty Statement

Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

A purchased order number made through Ejerry Aust official websites or wholesalers.
Sales invoice, customer details used at purchase.

Exclusions of Warranty

Misused, abused, damaged by accident or damaged due to natural occurrences (e.g. lightning strikes, fires, etc.);
Unauthorised modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
Purchased from unauthorised resellers;
Use for special application other than normal consumer use;
Lost, stolen or full refunded product;
Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
Invalid proof of purchase;
Warranty period expired;
Unauthorised alteration on the warranty certificate;
Product wear and tear through the usage of time.

Return and Refund

Order Cancellation:

Order Cancellation can be requested by customer within 24 hours after placing an order by email or phone with the Ejerry Aust official stores. If the product has been shipped, an intercept fee will be charged.

30 days money-back guarantee will be automatically credited to your order.

Claim Process

Please contact us via Email: hello@ejerry.com.au, for any assistance with the product.
For any warranty claims, service performed by Ejerry Aust or local authorized service partner, subject to the options below:

Repaired by Ejerry Aust service center, or
Swap for a replacement product with equivalent specifications according to model and service life

In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged once confirming the defective item has been received at Ejerry Aust warehouse.
For any out of warranty claims, please contact hello@ejerry.com.au for more details.

Procedures of Warranty Return

Please contact our service team at hello@ejerry.com.au and report any issues with detailed description and pictures and videos.
Our service team will do initial remote assessment and provide you some troubleshooting solutions.
If the product needs to be sent back to our service center for further test and assessment, our service team will provide you a prepaid shipping label with RMA number which you need to print & attach to the packages. Each packages needs a separate shipping label so please let us know exactly how many packages you are going to send back to us including detail dimensions and weight of the packages.
We will arrange a courier or shipping company to pick up from the address you provided at the agreed date. Please make sure there is someone at the address to hand over the packages to the shipping company.
After receiving your products our service team will conduct a comprehensive testing and assessment and you will receive a test report which will outline your options. If the test report indicates the issues of your products falls into our warranty responsibilities, we will fix it and send it back to you at our costs. Otherwise, you will receive the test report with a repairing quote. We will not take any actions until the quote is agreed and paid.
If you decide not to proceed with the repairing and request the product to be sent back to you, we will send you an invoice covering the shipping costs we paid to pick up from your place and send it back to you.

Procedures of Warranty Return

Feel free to contact our customer service team at hello@ejerry.com.au